Doing business in China is tougher than you think. Not only is the culture vastly different, but China's experience in manufacturing is still developing. It wil

Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with

With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlo

The approach used on a given spend item should largely depend on the balance between supply power and demand power. That is the logic behind the bestselling Pur

Offering a refreshingly critical perspective, this text presents a balanced & concise account of the challenges & opportunities of international business. Exten