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Language: en
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Authors: Transportation Research Board
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Type: BOOK - Published: 2011 - Publisher:

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Passenger Level of Service and Spatial Planning for Airport Terminals
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Pages: 72
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ACRP report 55 examines passenger perception of level of service related to space allocation in specific areas within airport terminals. The report evaluates le
Airport Passenger-related Processing Rates Guidebook
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TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate p
How Airports Measure Customer Service Performance
Language: en
Pages: 103
Authors: Lois S. Kramer
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"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer
Best Practices for Airport Obstruction Management Guidebook
Language: en
Pages: 119
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TRB's Airport Cooperative Research Program (ACRP) Research Report 195: Best Practices for Airport Obstruction Management Guidebook is designed to assist airport