Why some patients wait longer than others remains an important question. This book is a reference for health services researchers looking for statistical tools

The report reviews a range of policies that countries have used to tackle waiting times for different services, including elective surgery and primary care cons

This book provides a framework to understand why there are waiting lists for elective surgery in some OECD countries and not in others. It also describes how wa

This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The

Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research f