Audit of VA Regional Office Rating Claims Processing Exceeding 365 Days
Author | : |
Publisher | : |
Total Pages | : 36 |
Release | : 2009 |
ISBN-10 | : OCLC:439763858 |
ISBN-13 | : |
Rating | : 4/5 (58 Downloads) |
Download or read book Audit of VA Regional Office Rating Claims Processing Exceeding 365 Days written by and published by . This book was released on 2009 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Office of Inspector General (OIG) conducted an audit to identify opportunities for VA regional offices (VARO) to improve rating claims processing timeliness and minimize the number of rating claims with processing times exceeding 365 days. We projected that inefficient VARO workload management and/or claims processing activities performed by entities outside VARO control delayed 11,063, almost all of the 11,099 claims. Workload management is a coordinated system used to control how claims and other work move through the adjudicative process. VAROs could minimize the number of rating claims processed that exceed 365 days and reduce processing times for most other rating claims by addressing workload management deficiencies. These delayed benefit payments have the potential to adversely affect the economic status and quality of life for veterans who are eligible for benefits. To reduce rating claims processing times, VAROs need to: 1) Link workload management plans to VBA timeliness targets. 2) Execute improved plans to avoid 10 deficiencies that cause processing delays. 3) Link Veterans Service Center (VSC) staff production credits to timeliness targets.