"In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict

This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that success

Now in a thoroughly revised and updated edition, this classic text presents a comprehensive survey of the many alternative theories that attempt to explain the

Conflict Analysis: Understanding Causes, Unlocking Solutions is a guide for practitioners seeking to prevent deadly conflict or mitigate political instability.

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving c