Every day, millions of employees watch their leaders sabotage themselves. They watch, they learn, and then they do it, too. Next thing you know, everyone’s lo

Strong communication skills are arguably the most important attribute a manager can possess. Many managers believe they have already mastered the four basic com

Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a pr

In this book, the authors look in turn at each of the key management tasks, from meetings to negotiation, from writing reports to using the telephone, and they

Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicat