In an age when most business plans extend only to the next quarterly reporting period, the authors of this book propose an audaciously longer view of future pla

This book is a collection of the up-to-date experience and knowledge about the implementation of sustainable business excellence in a particular context of SMEs

Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one milli

To some, the near perfection of the Six Sigma management system appears to be an impossible ideal, especially for small and medium enterprises. FIT SIGMATM, a f