This comprehensive budgeting book emphasizes that the customer drives the business organization and processes and becomes the overriding purpose for a company�

An accomplished change consultant offers valuable insight into using customer perspective to drive employee engagement and strategic innovation. In the world of

This scholarly Research Handbook captures key observations and analyses within the field of public financial management. It offers much-needed insights into pos

"A landmark in the debate on the future of public policy."—The Washington Post.

Supply Chain Strategies: Customer Driven and Customer Focused highlights the main challenges facing organizations wanting to select, design and implement succes