How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of pro

Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of

Over the past three decades the Professional Service Firm (PSF) sector has emerged as one of the most rapidly growing, profitable, and significant in the global

"Clients At The Core is an essential blueprint to helping usall take the next steps. The authors, battle scarred by theevolution of professional firm management

A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursu