This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i

This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library appro

Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service o

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing

A typical characterization of EuroSPI is reflected in a statement made by a c- pany: “. . . the biggest value of EuroSPI lies in its function as a European kn