Empowering is a vital element of the modern business environment. Getting closer to the customer, improving service delivery, continuous innovation, increased p

This is the first professional guide that operationalizes the theory of empowerment, outlines the conditions under which it is likely to occur, and applies a pr

Provides managers with a step-by-step guide to achieving empowerment in their organizations. The text aims to provide a sound understanding of what empowerment

The early 1960s were a heady time for Catholic laypeople. Pope Pius XII’s assurance “You do not belong to the Church. You are the Church” emboldened the l