Firing on All Cylinders
| Author | : Jim Clemmer |
| Publisher | : McGraw-Hill Companies |
| Total Pages | : 392 |
| Release | : 1994-11-01 |
| ISBN-10 | : 0786303565 |
| ISBN-13 | : 9780786303564 |
| Rating | : 4/5 (65 Downloads) |
Book Synopsis Firing on All Cylinders by : Jim Clemmer
Download or read book Firing on All Cylinders written by Jim Clemmer and published by McGraw-Hill Companies. This book was released on 1994-11-01 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.
