Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic gu

This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitio

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate c

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this

ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.