'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government ser

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio

The 2021 edition includes input indicators on public finance and employment; process indicators include data on institutions, budgeting practices, human resourc

In this book readers will find technological discussions on the existing and emerging technologies across the different stages of the big data value chain. They

Public expenditure policy, together with efforts to raise revenue,is at the core of efficient and equitable adjustment. Public expenditureproductivity has criti