Configuration management; what support does the help desk offer for configuration management? If a provider claims your data is secure, how can they prove this

Are you getting a lot of repeat incidents? What is the current service desk service management tool and version? What are the benefits of implementing a web bas

Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf

Do you have Service Level Agreements (SLA) with your customers? How does mobility improve your organizations service desk effectiveness? Who will be responsible

How do you plan for performance improvements? Do you organize a regular Voice of the Customer session, and encourage end users to share concerns, feedback, and