Do you want to own a telephone answering service? Would you like a nice double-digit profit every month? A mature answering service can do that for you. That’

Every year the demand for consultants of all kinds increases, as organisations become leaner and more compact and outsourcing more commonplace. This fully revis

WARNING: this book is a master’s thesis (1998) and contains academic research. It’s made available primarily to aid others who are conducting their own indu