Concise approach to theories of TQM & tools needed to implement them in post secondary institutions.

This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspective

This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques

This book provides a framework for implementing total quality principles in the college or university environment. It includes the history and principles of qua

This revised edition covers the philosophical underpinnings of total quality management, its instrumentalities as well as methods of strategic planning & implem