99 Lessons Learned from Disney to Improve the Patient Experience

Download or read book 99 Lessons Learned from Disney to Improve the Patient Experience written by Jake Poore and published by . This book was released on 1963-11-30 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: 99 Lessons Learned From Disney to Improve the Patient Experience, is a wonderful resource for any health care organization that desires to improve the patient experience. Jake has truly captured the essence of Disney's principles for creating loyalty-driving experiences. And more importantly, he has thoughtfully and artfully applied these principles to the world of health care. For 15+ years, Jake and his team at ILS have been helping health care organizations successfully apply the lessons contained in this book. The lessons are field-tested and they work.