In focusing on the practices, politics and ethics of listening, this wide-ranging book offers an important new perspective on questions of media audiences, publ

This landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are u

Storylistening makes the case for the urgent need to take stories seriously in order to improve public reasoning. Dillon and Craig provide a theory and practice

This book, first published in 1974, is the story of BBC Audience Research, a behind-the-scenes activity that has always been the subject of some curiosity. It d

When was the last time you listened to someone, or someone really listened to you? "If you’re like most people, you don’t listen as often or as well as you�