The practice of service recovery in solving customer problems or complaints.

Imagine walking to the same place every day, to meet your best friend. Imagine watching hundreds of people pass by every morning and every afternoon. Imagine wa

This treasury features heartwarming photographs and touching stories of dedicated working dogs who have gone above and beyond the call of duty and proven themse

Unlikely Friendships meets Marley and Me. This heartwarming gift book from National Geographic presents a collection of inspiring dog stories and touching photo

Nature is enough: enough to allow us to find meaning in life and to answer our religious sensibilities. This is the position of religious naturalists, who deny