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Language: en
Pages: 113
Pages: 113
Type: BOOK - Published: 2015-09-16 - Publisher: Management Pocketbooks
For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer
Language: en
Pages: 112
Pages: 112
Type: BOOK - Published: 2013-09 - Publisher:
The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing r
Language: en
Pages: 114
Pages: 114
Type: BOOK - Published: 2013-01-01 - Publisher: Management Pocketbooks
The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been f
Language: en
Pages: 135
Pages: 135
Type: BOOK - Published: 2014-05-07 - Publisher: Management Pocketbooks
The Project Management Pocketbook is a practical, step-by-step guide to managing a project through to completion. It looks at each key stage and identifies the
Language: en
Pages: 115
Pages: 115
Type: BOOK - Published: 2013-06-17 - Publisher: Routledge
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management