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Managing Customer Service Pocketbook
Language: en
Pages: 113
Authors: Andy Cross
Categories: Business & Economics
Type: BOOK - Published: 2015-09-16 - Publisher: Management Pocketbooks

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For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer
Key Account Manager's Pocketbook
Language: en
Pages: 112
Authors: Roger E. Jones
Categories: Management
Type: BOOK - Published: 2013-09 - Publisher:

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The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing r
Customer Service Pocketbook
Language: en
Pages: 114
Authors: Sean McManus
Categories: Business & Economics
Type: BOOK - Published: 2013-01-01 - Publisher: Management Pocketbooks

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The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been f
Project Management Pocketbook
Language: en
Pages: 135
Authors: Keith Posner
Categories: Self-Help
Type: BOOK - Published: 2014-05-07 - Publisher: Management Pocketbooks

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The Project Management Pocketbook is a practical, step-by-step guide to managing a project through to completion. It looks at each key stage and identifies the
Managing Customer Service
Language: en
Pages: 115
Authors: Institute of Leadership & Management
Categories: Business & Economics
Type: BOOK - Published: 2013-06-17 - Publisher: Routledge

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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management