Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides ne

Teachers: Now you can identify and apply the proven strategies to deal successfully with hostile adults in schools. Skill in communicating is essential for teac

Difficult conversations can be highly destructive both for the people involved and for the business as a whole. This book provides a radical new approach to ref

Steer high-stakes conversations with staff and students toward win-win outcomes with this handy pocket guide to effective communication. Includes scripts, case

A comprehensive guide to building successful relationships with all school personnel! Ideal for practicing and aspiring principals, this in-depth resource prese