What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a solid, well-p

The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr

The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization

An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations "As someone who h

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high le