Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative with

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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t

"Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foste

Lauded for its accessible format and humorous writing style, Effective Meetings: Improving Group Decision Making by John E. Tropman, offers practical strategies