This report shows that the development and provision of the next generation of user-focused services in the Belgian government will require the maximisation of

The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It

This report maps and analyses the core issues which together make up effective regulatory management for Belgium, laying down a framework of what should be driv

"This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government

A guide for constructing and using composite indicators for policy makers, academics, the media and other interested parties. In particular, this handbook is co