Real Learning Happens as You Work! Implement performance support to increase and accelerate employee performance. “It is a book that will become dog-eared fro

This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy developmen

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw

Software development is replete with risks. Will the finished software run quickly enough? Will the underlying hardware and network infrastructure be sufficient

Job Aids and Performance Support in the Workplace gives us everything we’ve ever wanted to know about these invaluable tools and techniques! Allison Rossett a