Helps readers understand the power and benefits of a process approach and process assessment. Guides the reader through the various parts of the standard in an

The third edition of the Reference Book covers the concepts of process assessment in general and the various process assessment standards. In particular, it is

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must

Provides comprehensive improvement programs and methodologies The author provides lots of guidance based upon his personal experience on the standard and clarif

On behalf of the PROFES organizing committee we would like to welcome you to the 4th International Conference on Product Focused Software Process Impro- ment (P