Can contractors and specialists add value to a project by theirearly involvement in design, pricing, risk management andprogramming? How can this be structured

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001,

In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation o

Although initially utilized in business and industrial environments, quality management systems can be adapted into higher education to assess and improve an in

This book is the outcome of the efforts of many professionals working both in academia and industry who have contributed to the proceedings of the International