Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into buildi

Are you a quality professional working in health and aged care (or other service industry) who wants to: design and implement quality systems that make a real,

This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International St

Quality Systems and Control for Pharmaceuticals is an accessible overview of the highly-regulated area of pharmaceutical manufacture, the production of biomedic

Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research f