Packed with boundary-setting phrases and sample dialogue scripts, this book offers easy-to-remember guidance for navigating life's trickier conversations, and e

The book is a perfect handbook for anyone who is looking to develop the habits of culturally effective people. In this handy reference, you'll find answers to q

Communicate effectively with all stakeholders through these invaluable tips, including how-to's for dealing with disasters and approaching sensitive topics such

When a teenage witch goes to a new school, she finds herself in an unfamiliar place with no friends. But will she manage to befriend some of the girls in class,

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