This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front

A notable contribution to our understanding of ourselves. This book explores the realm of human behavior in social situations and the way that we appear to othe

In this carefully detailed and rigorous study of the social processes of labor negotiations, the author uncovers the pressures and motivations felt by negotiato

This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world

Two-Faced Racism examines and explains the racial attitudes and behaviours exhibited by whites in private settings. While there are many books that deal with pu