The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees re

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 au

Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, contin

What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on deliveri