The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

Die meisten Unternehmen haben bereits die Bedeutung einer verbesserten Kundentbetreuung erkannt. Sie wissen, daß sie über die traditionellen Methoden hinausge

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees re

Relationship marketing and customer relationship management (CRM) can be jointly utilised to provide a clear roadmap to excellence in customer management: this

In today's society, organizations are looking to optimize potential social interactions and increase familiarity with customers by developing relationships with