"This will become the go-to resource for intranet projects" - Robert MillsCreate content that makes it faster for people to find what they need on the intranet

This is the first book to offer practical advice on intranet management, based on the work of the author as an intranet consultant over the past fifteen years.

Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers tryin

"Are you an optimist? Are you a rebel? Do you think that because of digital technology, power is shifting away from organizations towards citizens and customers

Provides relevant theoretical frameworks, latest empirical research findings, and practitioners' best practices in the area of organizational memory.