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Pages: 0
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For courses in Organizational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies. Taking a front-line view, The Conflic
The Conflict Survival Kit
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Provides a firm grounding in basic interpersonal communication and management skills--such as rapport building, empathetic listening, behavior modeling, reframi
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75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from
The Customer Service Survival Kit
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Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficul
The Complete Guide to Conflict Resolution in the Workplace
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People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But confl