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From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagr
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IS THIS BOOK FOR YOU? If you... * are in HR and are tasked with general or specific responsibility for themanagement of workplace conflict * need support and gu
The Manager's Guide to Mediating Conflict
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A practical toolkit of exercises, case studies and real-world examples to enable you to become an effective mediator at work.
Conflict Management for Managers
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“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a