9-1-1 telecommunicators are heavily exposed to traumatic stressors in the line of duty as our nation's Very First Responders. They struggle with PTSD at a rate

"At a pace matching the flashing lights on a 911 console, Caroline Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of

Master the Public Safety Dispatcher/911 Operator Exam provides everything you need to succeed on the exam, including two full-length practice tests, thorough re

Burnout is the state of emotional, mental, and physical exhaustion caused by excessive and prolonged stress. It happens when you feel overwhelmed and unable to

DISCOVER PROVEN PRACTICES THE BEST 9-1-1 CENTERS USE TO BOOST MORALE AND INSPIRE HIGH PERFORMANCE CULTUREThe vast majority of 9-1-1 communications centers grapp