Almost every manager today knows that satisfying customers by meeting their quality demands is a critical component of business success. Quality management is a

Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core the

This book shows how companies can maximize the value of their CR initiatives by fostering strong stakeholder relationships.

This book harvests tried and tested management models - models that have demonstrated added value in everyday organisational practice – in an accessible and r

Business in a globalised world is no longer only about profit. Companies that operate globally are increasingly being called to account over their social respon