Built on the premise that trust is one of the most important factors in intergroup relations, conflict management and resolution at large, this volume explores

This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in orga

Trust, distrust and conflict between social groups have existed throughout the history of humankind, although their forms have changed. Using three main concept

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving c