Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow

Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and su

This text introduces a customer service programme that has been applied, refined and customized in many top businesses. It explains in practical terms how you c

Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as inti

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t