The book that turns our understanding of motivation on its head . . . and shows why most companies get it wrong. There are few people with more experience and a

An all-new approach to understanding the (in)formal connections of an organization From the bestselling coauthor of the business classic The Wisdom of Teams com

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook fo

With over 70 global case studies and vignettes, this textbook covers all the key marketing principles applied to tourism and hospitality, showing how these conc

A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of