101 Ways to Really Satisfy Your Customers

Download or read book 101 Ways to Really Satisfy Your Customers written by Andrew Griffiths and published by Allen & Unwin. This book was released on 2002 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of practical tips to improve customer service and maintain a level of excellence, this book will ensure that regular customers return and new customers will be attracted to the business. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Tips on giving customers a contact number for outside normal business hours and ideas for speeding up customer service transactions can be located and read quickly and are accompanied by illustrative anecdotes. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze the competition efficiently.