In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.

In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.

Updated to include a new chapter about the influence of social media and the Internet—the 20th anniversary edition of Bowling Alone remains a seminal work of

***NEW YORK TIMES BESTSELLER*** An Explosive, Revelatory Assessment of the Greatest Betrayal in American History, Newly Revised and Updated William Barr · Paul