Assessing Service Quality

Author	: Peter Hernon
Publisher	: American Library Association
Total Pages	: 552
Release	: 2015-05-12
ISBN-10	: 9780838913109
ISBN-13	: 0838913105
Rating	: 4/5 (09 Downloads)

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Book Synopsis Assessing Service Quality by : Peter Hernon

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

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