With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmar

This book provides the reader with inside knowledge about the application and workability of the concept of benchmarking in different industrial contexts. It ta

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Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies

Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on th