This updated and expanded new edition emphasizesthe need for law enforcement and emergency service workers to handle critical incidents in a positive manner whe

Leading authorities on negotiations present the result of years of research, application, testing and experimentation, and practical experience. Principles and

Training Strategies for Crisis and Hostage Negotiations was written for trainers who are tasked with providing role play: scenario-driven training that is chall

Conflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can incl

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