Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of st

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time

This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and mic