This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and custom

Some organizations just get by. While they may realize some successes over time, they often aren’t traceable to the organization’s quality management sys

This book is intended to help those involved in managing and conducting audits to ISO 9001:2008. It can be used as a guide to establishing a new audit program o

This book explores the ways in which information and communication technologies (ICTs) offer a powerful tool for the development of smart tourism. Numerous exam