Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a mode

We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T

"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this ne

The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t