In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating th

Small businesses that thrive integrate the customer's perspective throughout their business. They don't market to prospects, they connect with potential custome

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experien

The customer experience revolution has begun Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competi